7. Product Returns Policy of courses : Cooling off period - If for any reason you are unhappy with your purchase, students may return the course to us within 14 days of the date on the receipt (21 days for postal courses outside India). Students can expect a full refund. However, the course must be returned to us in good order so that it may be resold by us. There will be no refund for course returned to us after 21 days, of the date on CERDS receipt. The student meets the cost of returning the course to CERDS. The refund is normally issued within 30 days of the return of the course and made in the manner of the initial payment. We undertake only to refund the cost of the product. We do not refund postage and packing costs incurred by you for sending the item to CERDS office. We cannot guarantee postal efficiency and therefore advise you return all goods using either guaranteed or recorded or registered delivery. Please give the reason for the return. Please include your order number, receipt number, name and address and your email address. The original receipt must be sent back to us along with the courseware and a note detailing the reason for return. To enable us to refund you, this note MUST include your order number, Name and address. In the case of a faulty product, please provide a full description of the fault, wrap the item securely in its original packaging, then send the package to the address : CERDS, 2nd Floor Sharon, Building, K.K. Road, Kottayam, Kerala, India.

8. Personal Tutor - access to a personal tutor is provided for help with the course. The personal tutor can be contacted by phone/fax or e-mail. The personal tutor is responsible for the marking and grading all work and for the written course assessment.

9. Receiving your correspondence course – after processing your enrolment and payment, CERDS will send the course on the same day or the next working day. If a correspondence option has been chosen, modules 1,2 and 3 of the course will be sent by reputed courier agency or international recorded delivery, as appropriate. The package will also contain the contact details of the personal tutor, a receipt detailing the amount paid (including Service Tax, if appropriate) type of course, date, student’s name and your roll number.

10. Receiving your course – e-mail: if an e-mail option has been chosen, you will receive the 1st three answer booklets direct by e-mail to the e-mail address as specified on the application form. You will receive e-mail confirmation of your order (see 5a above for confirmation details), and information of how to download the study booklets from our website. You will also be sent contact details of your personal tutor. Please note the system requirements for conducting any course via email: Internet access, a floppy disk on which to download the study booklets and Microsoft Word ’97 or higher. A receipt will be sent separately by post. This will contain the amount paid (including Service Tax, if appropriate) date, type of course, student’s name and your roll number.

11. Marking and Grading - Students return their responses for marking and grading to the main address (listed in 1 above). Their tutor sends the marked work back with the next module to be completed. A final grade is awarded based on the total average module grades. Grades given are either A, B,C or pass. The personal tutor reserves the right to withhold a grade on a module where sufficient learning has not been demonstrated. In this case, students may be asked to rewrite their answers so a grade can be awarded. We are an independent company and all marking, grading and assessment is done in-house.

12. Course Completion and Certificate – We allow students up to a maximum of 12 months to complete the course. On successful completion of CERDS certificate and a progress report written by your personal tutor.

13. Work Opportunities - CERDS students are teaching worldwide. However, successful completion of our courses does not guarantee employment. Students of our certificate courses can access information on teaching conditions and opportunities worldwide via our website. Some of this information is provided by CERDS students themselves. This information is general in nature but we are unable to guarantee complete accuracy. It is for general guidance only and does not constitute advice in any way and we strongly advise you to research a country further before travelling abroad to work, particularly regarding work and visa regulations. From time to time, recruiting schools and organizations contact CERDS looking for teachers. We may post details on our web site and/or contact potential students who may be interested in these posts. However, these schools are not known to CERDS and we strongly advise you to vet terms and conditions carefully before accepting work.

14. Data Protection - CERDS is registered with the Data Protection Agency. To facilitate certain tasks and communication between ourselves and our students, we store some details about enquirers and students electronically. These include contact details, grades obtained on any CERDS course and details of email correspondence. However, this is strictly for use by CERDS only and details will not be released to third parties. If you have chosen to pay via email using the secure web site, note that we do not store debit or credit card details on our databases. We employ firewall and computer virus protection and take all possible steps to safeguard personal data. Corresponding with CERDS by email is seen as acceptance of our data protection policy. Please be aware that we cannot be held responsible for the content, procedures or data policies of websites that we may have links with.

15. Complaints Procedure - If you have any complaint about any aspect of the service you receive from CERDS, please put your complaint in writing to the Course Director, and send to CERDS, 2nd Floor Sharon, Building, K.K. Road, Kottayam, Kerala, India. . All complaints received in this form are recorded and processed by the department responsible..

16. CERDS and Indian law – CERDS is a partnership that resides in the India and is subject to Indian law. Transacting with CERDS is seen as acceptance of the terms and conditions here stated and, should a dispute arise, any proceedings are to be conducted UK and with in the jurisdiction of the district court of Kottayam, Kerala, India and are to be subject to Indian law.